Ahimsa® Lifetime Warranty
All Ahimsa products are guaranteed by a limited lifetime warranty against defects in materials and manufacturing workmanship to the original purchaser or owner. We want you to love and enjoy your Ahimsa products, using them and caring for them in a reasonable manner, so that your grandchildren (and their grandchildren and so on), will also love and enjoy those same Ahimsa products. Like all products you give to children, please always check the products before use. If you have a warranty related issue, please complete our Warranty Claim Form.
What does it cover?
Each piece of fine quality stainless steel is warranted against original defects in manufacturer workmanship and materials. For example, occasionally, there are defects in the steel that can occur when the steel is stretched and polished to form our products. Sections of the steel products get thinned past the desired threshold or the finishing may not be as smooth as desired in small areas. We check for such defects during the production process and quality control to prevent them from being distributed to customers. In the rare event that you receive a product with such a defect, we will gladly replace it as we stand behind our work. Please notify us within 30 days of receiving your product if you feel you have received an original defect.
The limited lifetime warranty covers for the life of the Ahimsa product:
What is not covered?
Our warranty does not cover any damage or defects caused by misuse, abuse or failure to use proper care in accordance with the instructions provided. The warranty is void if our products are damaged during abnormal use/improper care according to instructions specified on our site. We will not replace products that have been washed with cleaners containing abrasives or other solvents that may cause damage to the product. Normal wear and tear are not covered under warranty. Normal wear and tear includes but is not limited to dings, scratches and dents from droppage.
Discoloration, corrosion and rust could occur over an extended period of time and is not covered. To prevent discoloration, rust and corrosion we recommend you hand wash with mild soap and warm water whenever possible and store the product in an environment safe from the outside elements. If these issues persist we recommend using either baking soda and/or stainless steel cleaner.
How do I file a claim?If you feel you have a manufacturing defect, please send an email to email@example.com including the following:
- Your first and last name
- Email address
- Phone number
- Ship-to address to return repaired/replacement product
- Product name
- Description of the issue
- Date of Purchase
- Images / video showing the issue
We will respond within 24 – 48 hours with assistance and will review all submissions on a case by case basis.
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL AHIMSA BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The warranty is only available in the United States.